Terms of Employment: Permanent, Full-Time (32-40 hrs /week)
Benefits: Dental Insurance, Disability Insurance, Extended Medical Insurance
Language at work: English
We are seeking a detail-oriented and organized Sales Order Clerk to facilitate the efficient processing of sales orders and ensure accurate documentation of transactions. The Sales Order Clerk will be responsible for managing incoming orders, coordinating with various departments to fulfill orders, and maintaining up-to-date records of sales transactions.
Key Responsibilities:
- Process incoming sales orders accurately and efficiently using our internal systems
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Review sales orders for completeness and accuracy, ensuring all necessary information is provided
- Compile worksheets and specifications of orders
- Estimate materials and labour required for production
- Perform routine clerical duties and prepare and maintain progress and other reports
- Coordinate with various departments including sales, warehouse, and shipping to ensure timely fulfillment of orders
- Collaborate with the sales team to identify opportunities for process improvement and enhance customer satisfaction
- Maintain movements of supplies
- Coordinate activities with warehouse and production units
- Resolve order discrepancies or issues promptly and escalate complex problems to appropriate personnel
- Communicate with customers to verify order details, address any inquiries, and provide order status updates as needed
- Adhere to company policies, procedures, and compliance standards at all times
- In-house sales or products
Position Requirements:
- Completion of secondary school
- Previous experience in a similar role, preferably in a sales or customer service environment is an asset
- Proficiency in using Microsoft Office Suite
- Knowledge of estimating costs and quoting an asset
Your Skills:
- Good communication skills and team player
- Strong attention to detail
- Accuracy in data entry, order processing, and quoting
- Ability to multitask, prioritize tasks, and work efficiently and accurately
- Telephone mannerism important
- Sales first impression important