Job Description and Responsibilities:
• Perform nightly audit of hotel financial transactions and ensure the accuracy of guest accounts.
• Balance and reconcile all revenue activities, including room charges, food and beverage sales, and other hotel services.
• Present statements of charges to departing guests and receive payment
• Run all Night Audit reports and reports any discrepancies to Front Office Manager, General Manager and Accounting office.
• Assist guests with check-in and check-out procedures, handling any inquiries or concerns with professionalism and efficiency.
• Ensure the security and safety of the hotel during the night shift, conducting regular property checks.
• Process and verify credit card transactions, ensuring compliance with company policies and procedures.
• Address and resolve any guest complaints or issues promptly and effectively.
• Maintains an inventory of vacancies, reservations and room assignments
• Maintain a clean and organized front desk area and lobby.
• Collaborate with other hotel staff to ensure seamless operations and exceptional guest experiences.
• Exemplify Coast’s core values and enjoys working in a culture of accountability
Employment Qualifications and Requirements:
• Completion of secondary school
• Minimum 2 years of experience in front desk operations or a combination of study and experience
• Rooms Forecasting and/or Budgeting an asset
• Understanding of Yield and Revenue Management an asset
• Ability to stand and walk for extended periods
• Able to work overnight shifts including those on weekends and holidays
Your Skills Include:
• Excellent customer service and communication skills.
• Ability to work independently and handle multiple tasks simultaneously.